The world is changing before our very eyes. The global pandemic has had a profound effect on our culture and has changed forever the way we live, work, and interact with each other. But we can’t lose sight of the experiences and relationships that make us feel human. For example, my local grocery store was once a vibrant hub of the community, a true extension of the neighborhood. And now it’s populated by delivery men shopping to fulfill an order.
The experience now feels empty and that must change. Because at a time like this with so much doubt and uncertainty, retail and all other similar industries must think of consumers first – to give them the gold standard treatment I believe every customer deserves. We must double-down on the experience to bring back brand loyalty and dependability. Because without it, there is no way we can repair those bonds of trust.